Terms of Trade

Availability We offer Clearance products subject to availability and if we are unable to supply your order then we will refund your payment and any contract between us shall lapse without recourse. 

Cushions We manufacture some cushions to your order, which can take 6 to 7 weeks plus delivery time. All items (cushions and furniture) will be delivered together at the same time.  

Returns Under the Distance Selling Regulations you have the right to cancel and return your order within fourteen days of receiving the goods, in which case we will refund your payment. 

If you return goods under this regulation then you must pay the actual freight cost, which can be more than our fixed delivery charge.  You cannot return furniture that you have assembled as we only accept a return in the same condition that you received it and in the original undamaged packaging.  

If you believe your purchase is faulty then in the first instance, please contact our customer service department by email or telephone 01376 557600, when we will endeavour to resolve the matter to your satisfaction. 

Rustic Teak The Titan Range is from our Rustic Teak Collection that uses teak featuring knots and a varied grain pattern, which we believe is part of its character and charm. Please note that a laminated timber product in an outdoor environment is ‘alive’, so cracking is normal and can be expected.

Specifications Product dimensions are approximate and we reserve the right to alter specifications without prior notice.

Soiled Stock We offer some stock on the clearance website, which might be marked in some way. We will give details of any marks in the product description and show them in the images.  Please study the product description and images before proceeding to the checkout as items are sold as described. If you have any further questions please contact our customer service department.

Product Assembly Some items will require you to assemble them. Our basic Kerbside Delivery does not include this service, which is available as part of our Premium White Glove delivery. This service is at additional cost, which will vary per item. Our customer service department will provide a quotation on request.